Terms of service

Last Updated: September 4, 2026

Welcome to SupplyForge. These Terms of Service (“Terms”) govern your access to and use of the SupplyForge website, online store, products, services, and related features (collectively, the “Services”).

By accessing or using our website or placing an order with SupplyForge, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Services.

1. About SupplyForge

SupplyForge is an online retailer and marketplace offering automotive parts, industrial parts, tools, hardware, electrical supplies, plumbing supplies, HVAC products, safety equipment, maintenance supplies, equipment, and related products.

Some products offered through SupplyForge may be fulfilled and shipped directly to customers by third-party suppliers or distribution partners.

SupplyForge may update its product selection, suppliers, pricing, availability, and Services at any time.

2. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to place orders through SupplyForge unless you have permission and supervision from a parent or legal guardian.

By using our Services, you represent that the information you provide is accurate and that you have the legal authority to enter into an agreement with SupplyForge.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, dimensions, compatibility information, pricing, and availability are accurate.

However, manufacturers and suppliers may change product specifications, packaging, appearance, or availability without notice.

Product images may vary slightly from the actual product.

SupplyForge does not guarantee that every product listing is completely free of errors.

If an error affects an order, including an error in price, description, availability, or shipping information, SupplyForge reserves the right to correct the error and, when appropriate, cancel or modify the affected order.

4. Automotive Parts and Compatibility

Automotive products may have specific vehicle, engine, trim, application, or other compatibility requirements.

Customers are responsible for verifying that a product is appropriate for their vehicle or application before purchase.

When available, SupplyForge may provide compatibility or fitment information supplied by manufacturers, distributors, or other reliable sources. Such information should be used as a reference and should be independently verified when appropriate.

SupplyForge does not guarantee that a product will fit a particular vehicle or application unless expressly stated otherwise.

If you are unsure whether a part is compatible with your vehicle or equipment, please contact SupplyForge before placing your order.

5. Orders

Submitting an order through SupplyForge constitutes an offer to purchase the products in your order.

An order is not considered fully accepted until SupplyForge processes or confirms the order.

We reserve the right to refuse, cancel, or limit an order for reasons including:

Product availability
Pricing or listing errors
Suspected fraud or unauthorized activity
Supplier availability
Shipping restrictions
Incorrect customer information
Duplicate or unusually large orders
Violations of these Terms
Other legitimate business reasons

If we cancel an order after payment has been processed, we will issue a refund for the applicable amount.

6. Pricing

Prices displayed on SupplyForge are subject to change without notice.

Prices may be affected by manufacturer pricing, supplier pricing, availability, promotions, shipping costs, taxes, or other factors.

We make reasonable efforts to maintain accurate pricing. However, if an obvious pricing error occurs, SupplyForge may cancel the affected order and issue a refund.

Promotional pricing and discounts may be subject to additional terms and may not be combined unless expressly stated.

7. Payments

SupplyForge accepts payment methods made available during checkout.

You authorize SupplyForge and its payment processors to charge the payment method provided for the total amount of your order, including applicable taxes, shipping charges, and other authorized fees.

Payment information is processed through third-party payment providers. SupplyForge does not intentionally store complete payment card information on its own systems.

8. Sales Tax

Applicable sales tax may be collected based on the customer’s shipping address and applicable law.

Customers are responsible for providing accurate billing and shipping information.

Business customers claiming tax-exempt status may be required to provide appropriate documentation before tax-exempt purchasing is available.

9. Shipping and Delivery

SupplyForge may use third-party suppliers, manufacturers, distributors, carriers, and fulfillment partners to fulfill orders.

As a result, products within the same order may arrive in separate shipments and may have different delivery dates.

Estimated shipping and delivery dates are estimates only and are not guaranteed unless expressly stated.

SupplyForge is not responsible for delays caused by circumstances outside our reasonable control, including:

Carrier delays
Severe weather
Natural disasters
Supplier delays
Manufacturing delays
Transportation disruptions
Government actions
Incorrect addresses
Customs or import delays
Other events beyond our reasonable control

Customers are responsible for providing an accurate shipping address.

If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply.

10. Supplier-Fulfilled Orders

Some SupplyForge products may be shipped directly from a manufacturer, distributor, or other fulfillment partner.

Customers may receive packages from different shipping locations or carriers.

SupplyForge remains your point of contact for customer service regarding orders placed through our website, regardless of which supplier fulfills the order.

11. Returns and Refunds

Returns and refunds are subject to the SupplyForge Return Policy.

Certain products may have restrictions on returns due to their nature, condition, manufacturer requirements, safety considerations, special-order status, or supplier policies.

Products that are used, installed, modified, damaged, or otherwise not in eligible condition may not qualify for a return.

Customers may be responsible for return shipping costs unless the return is due to an error by SupplyForge or a defective, damaged, or incorrect product.

Please review our Return Policy before making a purchase.

12. Damaged, Incorrect, or Missing Items

Customers should inspect shipments as soon as they are received.

If an item arrives damaged, defective, incorrect, or incomplete, contact SupplyForge as soon as reasonably possible.

We may request photographs, documentation, packaging information, tracking information, or other information necessary to investigate the issue and process a replacement, return, refund, or claim.

Failure to report certain shipping damage or order issues within a reasonable period may affect our ability to resolve the issue.

13. Manufacturer Warranties

Some products may include warranties provided by the manufacturer.

Manufacturer warranties are controlled by the applicable manufacturer and may have separate terms, limitations, exclusions, and claim procedures.

SupplyForge does not create or extend a manufacturer’s warranty unless expressly stated.

14. Product Safety

Customers are responsible for using products in accordance with manufacturer instructions, warnings, safety information, applicable laws, and industry standards.

Certain products may require professional installation or specialized knowledge.

Automotive, electrical, industrial, mechanical, chemical, HVAC, plumbing, power equipment, and other products may present safety risks if improperly installed, modified, maintained, or used.

SupplyForge recommends that customers consult a qualified professional when appropriate.

15. User Accounts

Certain features may require you to create an account.

You are responsible for maintaining the confidentiality of your account credentials and for activity occurring under your account.

You agree to provide accurate and current information and to notify SupplyForge if you believe your account has been accessed without authorization.

SupplyForge reserves the right to suspend or terminate accounts that violate these Terms or are involved in fraudulent, abusive, or unauthorized activity.

16. Prohibited Uses

You may not use our website or Services to:

Violate any applicable law or regulation
Commit fraud or facilitate fraudulent activity
Attempt to gain unauthorized access to our systems
Interfere with the operation or security of our website
Upload malicious software or code
Scrape or collect information through unauthorized automated methods
Misrepresent your identity or affiliation
Abuse promotions, discounts, returns, refunds, or other policies
Place fraudulent or unauthorized orders
Use our Services for unlawful purposes
Attempt to reverse engineer or disrupt our website or systems

SupplyForge reserves the right to investigate suspected violations and take appropriate action.

17. Intellectual Property

All content associated with SupplyForge, including logos, trademarks, graphics, text, photographs, website designs, product organization, and other materials, is owned by or licensed to SupplyForge or its respective content providers unless otherwise stated.

You may not reproduce, distribute, modify, copy, publish, sell, or exploit SupplyForge content without prior written permission.

Product names, trademarks, logos, and other intellectual property belonging to manufacturers and third parties remain the property of their respective owners.

18. Third-Party Services and Links

Our Services may contain links to or integrations with third-party websites, payment processors, shipping providers, manufacturers, suppliers, analytics providers, applications, or other services.

SupplyForge does not control third-party websites or services and is not responsible for their content, availability, policies, or practices.

Your use of third-party services may be subject to their own terms and policies.

19. Disclaimer of Warranties

To the maximum extent permitted by applicable law, SupplyForge provides its website and Services on an “as is” and “as available” basis.

We do not guarantee that:

The website will always be available or uninterrupted
Product information will always be error-free
Products will always be available
Product compatibility information will always be accurate
Delivery estimates will always be met
The website will be free from errors, viruses, or other harmful components

To the extent permitted by law, SupplyForge disclaims warranties that are not expressly provided in these Terms or required by applicable law.

20. Limitation of Liability

To the maximum extent permitted by applicable law, SupplyForge and its owners, employees, contractors, affiliates, suppliers, service providers, and partners will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from your use of our website, Services, or products.

To the maximum extent permitted by applicable law, SupplyForge’s total liability relating to an order or transaction will not exceed the amount you paid to SupplyForge for the product or service giving rise to the claim.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

21. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless SupplyForge and its owners, employees, affiliates, contractors, suppliers, and service providers from claims, damages, losses, liabilities, and expenses arising from:

Your violation of these Terms
Your unlawful use of our Services
Your misuse of a product
Your violation of another person’s rights
Information you provide that is fraudulent or inaccurate

22. Privacy

Your use of SupplyForge is also subject to our Privacy Policy.

The Privacy Policy explains how we collect, use, disclose, and protect information associated with your use of our Services.

23. Changes to These Terms

SupplyForge may update these Terms from time to time.

Updated Terms will be posted on our website with a revised “Last Updated” date.

Your continued use of our Services after changes become effective constitutes acceptance of the updated Terms, to the extent permitted by law.

24. Governing Law

These Terms will be governed by and interpreted in accordance with the laws applicable to SupplyForge and its operations, without regard to conflict-of-law principles, except where applicable law requires otherwise.

25. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law and the remaining provisions will remain in effect.

26. Entire Agreement

These Terms, together with any policies referenced within them, constitute the agreement between you and SupplyForge regarding your use of our Services, except where additional terms expressly apply to a particular product, service, promotion, or transaction.

27. Contact Us

If you have questions regarding these Terms, your order, products, or our Services, please contact SupplyForge:

SupplyForge

Email: chi.supplyforge@gmail.com
Phone: 815-208-4445

We recommend contacting us through email for order-related requests so that we can maintain a written record of your inquiry.

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