Shipping policy

Shipping Policy

Last Updated: September 4, 2026

At SupplyForge, our goal is to make ordering parts, tools, equipment, and supplies as simple as possible. Because we work with a network of manufacturers, distributors, and fulfillment partners, shipping times, carriers, and shipping locations may vary by product.

1. Order Processing

Orders are generally processed after payment has been successfully received.

Processing times vary depending on the product, supplier, availability, and fulfillment location.

Most orders are processed within 1–3 business days, unless a different processing time is stated on the product page.

Orders containing products from multiple suppliers may have different processing times.

Orders placed on weekends or holidays may not begin processing until the next business day.

2. Shipping Times

Estimated delivery times are provided as estimates and are not guaranteed unless specifically stated.

Typical delivery times may range from approximately 2–10 business days after processing, depending on the product, destination, carrier, supplier, and shipping method selected.

Some products may require additional time due to their size, weight, availability, special handling requirements, or supplier location.

Customers should review the estimated shipping information provided during checkout before completing an order.

3. Supplier-Fulfilled Orders

Some products purchased through SupplyForge may be shipped directly from a manufacturer, distributor, wholesaler, or other fulfillment partner.

This allows us to offer a broader selection of products without maintaining every product in our own warehouse.

As a result:

  • Products may ship from different locations.
  • Products from the same order may arrive separately.
  • Different carriers may be used for the same order.
  • Shipping times may vary between products.
  • Customers may receive multiple tracking numbers.
  • Packaging and shipping labels may identify the fulfillment partner or shipping location.

SupplyForge remains your point of contact for assistance with orders placed through our website.

4. Multiple Shipments

If an order contains products fulfilled by different suppliers, your order may be divided into multiple shipments.

You will not necessarily receive all products in one package.

When tracking information is available, SupplyForge may provide separate tracking numbers for individual shipments.

Customers are responsible for reviewing all tracking information associated with their order before reporting an item as missing.

5. Shipping Carriers

Depending on the product and destination, orders may be shipped using carriers such as:

  • USPS
  • UPS
  • FedEx
  • DHL
  • Regional or specialty carriers
  • Freight carriers

The carrier used may be selected based on the supplier, product, destination, package size, weight, and shipping service purchased.

SupplyForge reserves the right to use an alternative carrier when necessary to fulfill an order.

6. Shipping Rates

Shipping charges are calculated and displayed during checkout when applicable.

Shipping costs may depend on factors including:

  • Product dimensions
  • Product weight
  • Shipping destination
  • Shipping method
  • Number of products
  • Supplier location
  • Freight or special handling requirements

Some products may qualify for promotional or free shipping offers.

Free shipping promotions may be subject to minimum purchase requirements, product exclusions, geographic restrictions, or other conditions.

7. Large, Heavy, or Oversized Products

Certain products, including machinery, equipment, automotive components, industrial products, bulk materials, and other large or heavy items, may require specialized shipping or freight delivery.

Additional shipping charges may apply to these products.

Freight shipments may require additional coordination with the customer and may have different delivery procedures from standard parcel shipments.

If additional shipping charges are required after an order is placed, SupplyForge may contact the customer before proceeding.

8. Shipping Restrictions

Certain products may have shipping restrictions based on their size, weight, characteristics, destination, manufacturer requirements, or applicable laws.

Some products may not be available for shipment to certain locations.

If SupplyForge is unable to ship an item to the requested destination, we may cancel the affected item and issue an appropriate refund.

9. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

SupplyForge is not responsible for delays, additional shipping charges, returned packages, or lost shipments resulting from incorrect or incomplete shipping information provided by the customer.

If you notice that your shipping address is incorrect after placing an order, contact SupplyForge as soon as possible.

We cannot guarantee that an address can be changed after an order has been submitted to a supplier or carrier.

10. Tracking Information

When tracking information becomes available, it may be provided through the order confirmation, customer account, shipping notification, or other communication.

Tracking information may take some time to become active after a shipping label has been created.

Tracking updates are controlled by the applicable carrier and may not update immediately.

SupplyForge does not guarantee the accuracy or frequency of carrier tracking updates.

11. Delivery Delays

Delivery estimates are not guaranteed.

Delays may occur due to circumstances outside SupplyForge’s reasonable control, including:

  • Severe weather
  • Natural disasters
  • Carrier delays
  • Supplier delays
  • Manufacturing delays
  • Inventory shortages
  • Transportation disruptions
  • Holidays
  • Customs delays
  • Incorrect addresses
  • Government actions
  • Other unforeseen circumstances

When we become aware of significant supplier or shipping delays, we will make reasonable efforts to communicate the available information to affected customers.

12. Lost or Stolen Packages

Once a package has been marked as delivered by the carrier, SupplyForge is not automatically responsible for packages that are lost or stolen after delivery.

Customers should first check:

  • Around the delivery location
  • With household members or employees
  • With neighbors
  • With building management
  • Any designated package receiving location

If a package cannot be located, contact SupplyForge as soon as possible.

We may assist with contacting the carrier or initiating a carrier investigation when appropriate.

13. Damaged Packages

Customers should inspect packages promptly after delivery.

If a package or product arrives damaged, please contact SupplyForge as soon as possible and provide photographs of:

  • The damaged product
  • The shipping box or packaging
  • Shipping labels
  • Any visible damage

Additional information may be requested to assist with a carrier or supplier claim.

14. Missing Items

If you believe an item is missing from your order, first check whether the order was divided into multiple shipments.

Some products may arrive separately because they are fulfilled by different suppliers.

If the tracking information indicates that all shipments have been delivered and an item is still missing, contact SupplyForge so we can investigate.

15. International Shipping

International shipping may be available for certain products and destinations.

International orders may be subject to additional shipping charges, customs requirements, duties, taxes, brokerage fees, import fees, or other charges.

Unless expressly stated otherwise, the customer is responsible for applicable customs duties, taxes, import fees, and other charges imposed by the destination country.

International shipping availability may vary by product and supplier.

16. Order Changes and Cancellations

If you need to change or cancel an order, contact SupplyForge as soon as possible.

We will make reasonable efforts to accommodate cancellation requests, but we cannot guarantee that an order can be changed or canceled after it has been submitted to a supplier, shipped, or entered into the fulfillment process.

If an order cannot be canceled, the customer may need to follow our Return Policy.

17. Delivery Estimates on Product Pages

Shipping and delivery estimates displayed on product pages or during checkout are estimates based on information available to SupplyForge at the time.

Actual delivery times may vary.

Supplier inventory and fulfillment information may change after an order is placed.

18. Contact Us

If you have questions about shipping, tracking, delivery, or an order, please contact SupplyForge:

SupplyForge
Email: chi.supplyforge@gmail.com
Phone: 815-208-4445

When contacting us about an existing order, please include your order number whenever possible.

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